Support

1. Start with your workspace administrator

Forgeboard is used by teams, and each team’s workspace is run by administrators inside that organisation. They are the fastest route for most things, usually in minutes rather than days:

• getting an account, or getting one re-enabled;
• joining a project, or being given a permission you are missing;
• changing what a workflow, a priority or a service level does;
• anything about the content in your workspace.

You will find them under Members in the web app, or you can ask whoever invited you.

2. Contact us

For anything else — a fault in the app, a question about billing, a security concern, or help your administrator cannot give — email support@sedintechnologies.com.

We read every message and aim to reply within two business days. There is no phone line; email reaches the same people and leaves a record both sides can refer back to.

It helps us if you include what you were doing, what happened instead, and the app version. On a phone the version is under Account, then About. On the web it is at the foot of Settings.

3. Things people ask most

I cannot sign in

Use the “Can’t log in?” link on the sign-in screen to reset your password. The link opens in a browser rather than the app, which is expected. If your account was disabled, only an administrator in your workspace can restore it.

The app is not sending notifications

Check that notifications are allowed for Forgeboard in your phone’s settings, then check your notification preferences in the app under Account, then Settings. Quiet hours will hold everything that is not urgent.

I want my account deleted

You can do it yourself, in the app or by email. The steps and what is removed are on Delete your account.

I have a privacy question

Our Privacy Policy covers what is collected and why. Requests about your own data go to support@sedintechnologies.com, and we answer those within 30 days.

4. Who you are writing to

Forgeboard is operated by Sedin Technologies. Our Terms of Service set out the agreement, and the Privacy Policy explains how we handle your data.