Forgeboard

Terms of Service

Last updated 28 September 2026

The short version: Forgeboard is a tool for your team’s work; the work stays yours; use it lawfully and pay for the plan you are on; we run it carefully but without guarantees beyond what we have signed. The details follow.

1. The agreement

These terms are a contract between you and Sedin Technologies (“we”, “us”) for the use of Forgeboard — a software project and delivery management workspace — through its website, its web application and its apps for iOS and Android (together, the “Service”). By creating an account, accepting an invitation, or using the Service, you agree to them.

If you use the Service on behalf of an organisation, you confirm you may bind that organisation, and “you” means both you and it. Where your organisation has a signed agreement with us, that agreement wins over these terms where the two conflict.

Our Privacy Policy explains what we collect and why; it is part of these terms.

2. Accounts and workspaces

  • You must be at least 16 and give accurate details. Keep your credentials to yourself and tell us at once if you think your account has been used without your permission.
  • A workspace is created by an organisation and administered by the people it appoints. Administrators can invite and remove members, set roles and permissions, configure integrations, and delete the workspace. What happens to your content when you leave a workspace is described in Delete your account.
  • You are responsible for what happens under your account and, if you administer a workspace, for the people you admit to it and the data your workspace collects from others.

3. Acceptable use

You may not use the Service to:

  • break the law, or infringe anyone’s rights, including their privacy and intellectual property;
  • store or send malware, or content that is unlawful, defamatory, or harasses or threatens anyone;
  • send unsolicited bulk messages, or collect people’s details from public surfaces without a lawful basis;
  • probe, overload or interfere with the Service, bypass its limits, or access data you are not permitted to see;
  • resell the Service, or reverse-engineer it except where the law allows regardless of this clause.

We may suspend or remove content or accounts that breach these rules, and will tell the workspace administrators unless the law or an investigation prevents it.

4. Your content

Everything you and your workspace put into the Service — tickets, comments, files, documents, customer records — stays yours. You give us only the licence we need to store it, display it to the people you choose, back it up, and run the features you use on it (for example search, notifications and the optional AI features described in the Privacy Policy). That licence ends when the content is deleted, subject to the backup window described there.

You are responsible for having the right to put content into the Service, including personal data about customers and requesters, and for complying with the laws that apply to it.

5. Plans, fees and trials

Features depend on the plan a workspace is on. Fees, billing periods and any trial are as stated in your order, on the plan page, or in a signed agreement. Fees are payable in advance, exclude taxes unless stated, and are not refunded for a part-used period unless the law requires it. We may change fees for the next billing period with at least 30 days’ notice to workspace administrators.

If a workspace is on a free plan, we may limit what it can do and may withdraw the free plan with notice.

6. The mobile apps

The Forgeboard apps are licensed, not sold, for use on devices you own or control. The app stores they come from are not party to these terms and have no obligation to support the apps; Apple and Google are third-party beneficiaries of this section and may enforce it. Your use of the apps must also comply with the store’s terms and any usage rules in them.

The apps need a network connection to sync; work done offline is kept on the device and sent when the connection returns. Notifications, camera access and biometric unlock are optional and controlled from your phone’s settings.

7. Availability and changes

We work to keep the Service available and back it up regularly, but we do not promise it will be uninterrupted or error-free. We may change or retire features; where a change removes something a workspace relies on we give reasonable notice. Any service-level commitment is in your order or signed agreement, not here.

8. Our intellectual property

The Service, its software, design and name belong to Sedin Technologies and its licensors. These terms give you no rights in them beyond using the Service as they allow. Feedback you give us may be used without obligation to you.

9. Ending the agreement

  • You can stop using the Service at any time, and can have your account deleted as described in Delete your account. A workspace administrator can delete the workspace.
  • We may suspend or end your access if you materially breach these terms, if we must for legal or security reasons, or if a workspace’s fees are unpaid after notice.
  • When a workspace ends, its administrators have 30 days to export its content, after which it is deleted subject to the backup window in the Privacy Policy.

10. Disclaimers and liability

The Service is provided “as is”. To the extent the law allows, we exclude all warranties not stated here, including that the Service will meet your requirements or that its output (including any AI-generated suggestion) is accurate. You decide how to act on what the Service shows you.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, or lost data, and our total liability under these terms in any 12-month period is limited to the fees you paid us for the Service in that period. Nothing in these terms limits liability that cannot be limited by law, including for death, personal injury or fraud.

11. Governing law

These terms are governed by the laws of India, and disputes go to its courts, without prejudice to any mandatory consumer protection you have where you live. Before going to court, please contact us — most problems are quicker to fix than to litigate.

12. Changes to these terms

We may update these terms. The date at the top says when they last changed. For a change that materially affects you, we tell workspace administrators by email or a notice in the product at least 14 days before it takes effect; continuing to use the Service after that is acceptance.

13. Contact

Questions about these terms: support@sedintechnologies.com
Sedin Technologies